HOW TO RETURN A PRODUCT?

If your item is eligible, you can request a return through your account (“My Orders” section)HERE

Note that you have up to 15 days for eligible items to make a return request after your order has been delivered

Not all products can be returned on Game Getter, so please review the GAME GETTER RETURN POLICY below in order to verify if your item matches our eligibility conditions.

WHAT IS THE RETURN DELAY ON GAME GETTER?

Almost all GAME GETTER products can be returned 15 days after delivery. ie: If I were delivered the 5th, I can return my product up to the 20th provided that it’s not from a restricted category.

NB:
– If your item was delivered for more than 15 days, you wont be able to request a return from Game Getter anymore for it.
*However, if your item has a guarantee you might submit it to your seller’s service centre for assistance.

WHAT ARE THE PREREQUISITES AND PROCEDURES TO RETURN A PRODUCT?

Prerequisites for an eligible return request:

  • – The product and its package are in good state (not broken or spotted)
  • – The product should be deposited to the chosen drop-off station (following your online return request)
  • – The product state should match your return reason
  • – The preferred refund method and additional details must be provided along with the request

Every returned item will be verified by our team
– If your return reason is verified and approved, you’ll be refunded as per your preferred refund method.
– – If your return reason is not approved, you won’t be refunded and the item will be turned back to you.

Products ordered by Postal Shipping method are non returnable for change of mind reason

Conditions & return reasons:

You can return your products following the below reasons:
x : Non-required condition | ✓: Required condition